CX Strategy

First Call Resolution FCR
Akanksha Mishra
8 months 1 week ago
First Call ResolutionCX Strategy
What is First Call Resolution (FCR)
Emotionally intelligent AI helping agents deliver better customer experiences through personalized interactions
Namitha Serah
10 months 2 weeks ago
Emotional AIAI
Redefining Customer Experience with Emotionally Intelligent AI
Leveraging AI to Elevate CX, Boost KPIs, and Align with Brand Values
Akanksha Mishra
10 months 3 weeks ago
Customer ExperienceCX
Leveraging AI to Elevate CX, Boost KPIs, and Align with Brand Values
Why 81% of Companies Are Betting Big on CX (And Why You Should Too)
Akanksha Mishra
10 months 3 weeks ago
Customer ExperienceCX
Why 81% of Companies Are Betting Big on CX (And Why You Should Too)
Visual representation of Gen AI influencing talent strategy, focusing on skills for future business growth
Namitha Serah
11 months ago
GenAIGenerative AI
Gen AI's Talent Transformation: The Skills Shift You Can't Ignore
How a beginner’s mindset can elevate generative AI, leading to better innovation and user experiences
Akanksha Mishra
11 months ago
CX StrategyCX Data
How Practitioners are Spending Their CX Budgets in 2024
Illustration of customer experience data reports for business success and growth.
Pranamya S
1 year ago
Customer ExperienceCX Strategy
Top 7 Tips for Reporting CX Data
Inclusive Customer Experience Design
Akanksha Mishra
1 year ago
Customer ExperienceCX Strategy
Mastering Customer Experience: The Key to Feeling Heard and Appreciated
Illustration of customer experience strategies transforming business costs into revenue, showcasing data-driven personalization and customer engagement.
Pranamya S
1 year ago
Customer ExperienceRevenue Growth
Customer Experience as a Profit Center: Transforming Cost to Revenue
A representation of generative AI driving corporate innovation through product development and operational efficiency.
Akanksha Mishra
1 year ago
Customer ExperienceCX Strategy
Top Customer Experience Insights for 2024
A business team strategizing around a table with digital tools, representing crisis management and customer experience enhancement.
Pranamya S
1 year 1 month ago
Customer ExperienceCrisis Management
Crisis Management in the Age of Instant Feedback: Protecting Customer Experience
A person selecting preferences on a digital screen, symbolizing personalized customer experience and satisfaction.
Pranamya S
1 year 1 month ago
Customer ExperienceCX Strategy
Why You Should Improve Customer Experience
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