CX Strategy

First Call Resolution FCR
Akanksha Mishra
6 months ago
First Call ResolutionCX Strategy
What is First Call Resolution (FCR)
Emotionally intelligent AI helping agents deliver better customer experiences through personalized interactions
Namitha Serah
8 months 1 week ago
Emotional AIAI
Redefining Customer Experience with Emotionally Intelligent AI
Leveraging AI to Elevate CX, Boost KPIs, and Align with Brand Values
Akanksha Mishra
8 months 2 weeks ago
Customer ExperienceCX
Leveraging AI to Elevate CX, Boost KPIs, and Align with Brand Values
Why 81% of Companies Are Betting Big on CX (And Why You Should Too)
Akanksha Mishra
8 months 2 weeks ago
Customer ExperienceCX
Why 81% of Companies Are Betting Big on CX (And Why You Should Too)
Visual representation of Gen AI influencing talent strategy, focusing on skills for future business growth
Namitha Serah
8 months 4 weeks ago
GenAIGenerative AI
Gen AI's Talent Transformation: The Skills Shift You Can't Ignore
How a beginner’s mindset can elevate generative AI, leading to better innovation and user experiences
Akanksha Mishra
9 months ago
CX StrategyCX Data
How Practitioners are Spending Their CX Budgets in 2024
Illustration of customer experience data reports for business success and growth.
Pranamya S
9 months 3 weeks ago
Customer ExperienceCX Strategy
Top 7 Tips for Reporting CX Data
Inclusive Customer Experience Design
Akanksha Mishra
10 months ago
Customer ExperienceCX Strategy
Mastering Customer Experience: The Key to Feeling Heard and Appreciated
Illustration of customer experience strategies transforming business costs into revenue, showcasing data-driven personalization and customer engagement.
Pranamya S
10 months 1 week ago
Customer ExperienceRevenue Growth
Customer Experience as a Profit Center: Transforming Cost to Revenue
A representation of generative AI driving corporate innovation through product development and operational efficiency.
Akanksha Mishra
10 months 2 weeks ago
Customer ExperienceCX Strategy
Top Customer Experience Insights for 2024
A business team strategizing around a table with digital tools, representing crisis management and customer experience enhancement.
Pranamya S
10 months 3 weeks ago
Customer ExperienceCrisis Management
Crisis Management in the Age of Instant Feedback: Protecting Customer Experience
A person selecting preferences on a digital screen, symbolizing personalized customer experience and satisfaction.
Pranamya S
10 months 3 weeks ago
Customer ExperienceCX Strategy
Why You Should Improve Customer Experience
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